Terms & Conditions
Last updated: May 23, 2025
Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the website operated by Hellen's Collections ("us", "we", or "our").
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service.
By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Service.
Purchases
If you wish to purchase any product made available through the Service ("Purchase"), you may be asked to supply certain information relevant to your Purchase including your name, address, phone number, email address, and payment details.
Product Descriptions
We strive to be as accurate as possible with our product descriptions and images. However, we do not warrant that product descriptions or other content on this site are accurate, complete, reliable, current, or error-free. If a product offered by us is not as described, your sole remedy is to return it in unused condition.
Pricing and Availability
All prices are shown in Kenyan Shillings (KSh) and are inclusive of VAT where applicable. We reserve the right to change prices at any time. Despite our best efforts, a small number of the items on our website may be mispriced. If we discover a pricing error, we will notify you and give you the option of continuing with the purchase at the correct price or cancelling your order.
We do not guarantee the availability of any product displayed on the website. Availability indications are provided as a guide only and may change at any time.
Order Acceptance
Your order constitutes an offer to purchase our products. We reserve the right to accept or decline your order for any reason. Once we receive your order, we will send you an email confirming receipt. This email confirmation will constitute our acceptance of your order and will form a contract between us.
Payment
We accept payments via credit card, debit card, M-Pesa, and other payment methods as displayed at checkout. By providing payment information, you represent and warrant that you are authorized to use the designated payment method.
Shipping and Delivery
Delivery times and shipping costs are as specified on our website or in our Shipping & Returns Policy. We are not responsible for delays that may occur due to customs clearance processes for international orders.
Returns and Refunds
Please refer to our Shipping & Returns Policy for information about returns, exchanges, and refunds.
User Accounts
When you create an account with us, you must provide information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.
You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password. You agree not to disclose your password to any third party.
Intellectual Property
The Service and its original content, features, and functionality are and will remain the exclusive property of Hellen's Collections and its licensors. The Service is protected by copyright, trademark, and other laws. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Hellen's Collections.
Links to Other Websites
Our Service may contain links to third-party websites or services that are not owned or controlled by Hellen's Collections. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.
Termination
We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. Upon termination, your right to use the Service will immediately cease.
Limitation of Liability
In no event shall Hellen's Collections, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of or inability to access or use the Service.
Governing Law
These Terms shall be governed and construed in accordance with the laws of Kenya, without regard to its conflict of law provisions.
Changes to Terms
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days' notice prior to any new terms taking effect.
Contact Us
If you have any questions about these Terms, please contact us at:
Email: legal@hellenscollections.comHellen's Collections
Muthurwa Market
Nairobi, Kenya