Privacy Policy

Last updated: May 23, 2025

This Privacy Policy describes how Hellen's Collections ("we," "us," or "our") collects, uses, and shares your personal information when you visit our website, make a purchase, or otherwise interact with us.

Information We Collect

Personal Information

When you visit our site, we collect certain information about your device, your interaction with the site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as "Personal Information". See the list below for more information about what Personal Information we collect and why.

Device information: We collect device information such as IP address, browser type, operating system, and pages visited.
Order information: We collect information necessary to process your order, such as your name, billing address, shipping address, payment information, email address, and phone number.
Customer support information: We may collect information when you contact us, including chat logs and emails.

How We Use Your Information

We use your personal information to:

Provide and deliver products and services you request
Process transactions and send related information including confirmations and receipts
Send you technical notices, updates, security alerts, and administrative messages
Respond to your comments, questions, and requests
Provide customer service
Communicate with you about products, services, offers, promotions, and events
Monitor and analyze trends, usage, and activities in connection with our services
Detect, investigate, and prevent fraudulent transactions and other illegal activities
Personalize your experience on our website

Sharing Your Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

We use payment processors to securely process your payment information
We use delivery partners to fulfill and deliver your orders
We may share your information with third-party service providers that provide services on our behalf

Cookies

A cookie is a small amount of information that's downloaded to your computer or device when you visit our site. We use cookies to improve your browsing experience, keep track of items added to your shopping cart, remember your preferences, and for authentication purposes.

Your Rights

You have the right to access, correct, delete, or port the personal information we have about you. You can also object to or restrict certain types of processing. To exercise these rights, please contact us at privacy@hellenscollections.com.

Data Retention

We will keep your personal information for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. The updated version will be effective as soon as it is accessible.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at privacy@hellenscollections.com or by mail at:

Hellen's Collections
Muthurwa Market
Nairobi, Kenya