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Hellen's Collections
Muthurwa Market
Nairobi, Kenya
Call Us
+254 717 491 751
Email Us
info@hellenscollections.com
support@hellenscollections.com
Business Hours
Monday - Friday: 6:00 AM - 8:00 PM
Saturday: 10:00 AM - 4:00 PM
Sunday: Closed
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Frequently Asked Questions
Once your order has been shipped, you'll receive a confirmation email with a tracking number. You can use this tracking number on our website under "Order Tracking" or directly on the courier's website to track your package.
We offer a 30-day return policy for most items. Products must be in their original condition with tags attached. Please note that certain items like custom-made pieces and sale items might have different return conditions. Visit our Returns page for more detailed information.
Shipping times vary depending on your location. For Nairobi and other major cities, delivery typically takes 1-3 business days. For other locations in Kenya, expect 3-5 business days. International shipping can take between 7-14 business days, depending on the destination country.
Yes, we offer custom sizing for many of our products. Look for the "Custom Size Available" tag on the product page. You can provide your measurements during checkout, and our team will craft your garment accordingly. Please note that custom-sized items may take an additional 3-5 business days to produce.
We accept various payment methods including credit/debit cards (Visa, MasterCard), M-Pesa, PayPal, and bank transfers. For cash on delivery, this service is currently only available in Nairobi and select locations.
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